Mappit


IT and Telecommunications

BT

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Job Description

As an engineer you could be responsible for building the network, or installing and maintaining broadband for BT customers – covering residential customers as well as businesses on behalf of a variety of communication providers.

This isn’t an office job so you won’t be tied to one location. Instead you’ll be on the road, in your van and out in the fresh air. You’ll be visiting lots of different places and working in all kinds of buildings including telephone exchanges – the central hubs for connecting customers. You might find yourself working at a street cabinet, up a telegraph pole or in the customers’ premises. The type of work you’ll be carrying out will be physical, for example you might be required to climb a telegraph pole and work at height.

This is a customer focused role so quite a lot of the work is done alone, but you’re never really alone as you’ll be interacting with customers, getting together with your team and there’s always people for support at the end of the phone - from your manager and team mates to dedicated teams there to help. 

Entry Requirements

Although there are no specific entry requirements, you are expected to have a good level of Maths and English skills, which will be tested during the application process.

You will also need a full manual driving licence with no more than 6 points, have a clear head for heights and be comfortable working in the great outdoors.

Training

The first class training for the role begins right away with a two week induction at their flagship training site - Yarnfield Park near Stafford. In the first week they will get you ready for the role; giving you the equipment you need and the health and safety training that’ll be the foundation of your whole career with them. Week two you’ll get you started; you’ll have a full induction to Openreach and take their interactive customer training which will include learning how to provide great customer service – this will be hugely important throughout your career. By the end of week two you’ll even have climbed a pole or two. The first few weeks will involve some residential training.

Week three to around week 12 will involve a mixture of classroom learning in a dedicated training centre and practising out in the field with an experienced engineer. This is a fantastic opportunity to gain some great insight into the role and raise any questions you may have with your coaches or experienced engineers. The mixture of learning inside and out in the field will allow you to maximise your training by practicing what you’ve been learnt as you go along.

After about three months you’ll be on the road as a confident trainee engineer, out in your van and working in the field. This is when you’ll really develop, refining your skills, whilst still receiving all the support you need.

Once you have completed the full 12 months you’ll have gained your qualification and set up for a successful career with BT. The opportunity to grow and progress your career as a field engineer will be in your hands. We have exciting career pathways for you to consider in relation to your professional aspirations that are truly rewarding.

Qualifications Achieved

Diploma for Information Technology & Telecommunications Professionals (SCQF Level 5)